Refund and Returns Policy

Last Updated: August 8, 2026

At Yuriva Web Technologies, we provide digital products such as software, plugins, scripts, tools, templates, licenses, and other downloadable or electronically delivered products. Because digital products can be accessed, downloaded, copied, or used immediately after purchase, our refund policy differs from that of physical products.

Please read this Refund and Returns Policy carefully before purchasing any digital product from us.

1. Digital Products – No Physical Returns

All products sold by Yuriva Web Technologies are digital products. We do not ship physical products, and therefore physical returns or exchanges are not applicable.

Once a digital product has been purchased and delivered, it generally cannot be returned.

2. Refund Eligibility

Refunds may be considered only in the following circumstances:

The purchased product is technically defective and the issue cannot reasonably be resolved by our support team.
The product is materially different from the description or features stated on the product page at the time of purchase.
A duplicate payment was accidentally made for the same product or license.
We are unable to provide the purchased product or license due to a technical issue on our side.
A refund is specifically approved by Yuriva Web Technologies after reviewing the circumstances of the request.

Refund requests must be submitted within 7 days of the original purchase, unless a different refund period is explicitly stated on the specific product’s sales page.

3. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

You changed your mind after purchasing the product.
You purchased the product without reviewing its features, requirements, documentation, or compatibility information.
The product does not work with third-party software, themes, plugins, hosting providers, servers, browsers, operating systems, or other environments that are not supported by the product.
Your website, server, hosting environment, or third-party software does not meet the product’s stated requirements.
You purchased the wrong product or license type.
You no longer need or want the product.
You purchased the product for a specific purpose that was not stated as a supported feature.
You were unable to configure or use the product because of insufficient technical knowledge.
You downloaded, accessed, activated, installed, or substantially used the product and subsequently requested a refund simply because you do not wish to continue using it.
The product is working substantially as described but you do not like its design, interface, functionality, or workflow.
A third-party service, API, hosting provider, payment gateway, browser, platform, or integration changes its functionality or policies.
The product was purchased through an unauthorized reseller or third party.
You violate the applicable license terms or use the product in an unauthorized manner.

4. Before Requesting a Refund

For technical problems, customers are encouraged to contact our support team before requesting a refund.

Our support team may ask for:

Order or transaction details
Product name and version
Description of the issue
Screenshots or screen recordings
Relevant error messages
Website or server information where reasonably necessary
Steps required to reproduce the issue

We may attempt to troubleshoot or provide a reasonable solution before determining whether a refund is appropriate.

5. Compatibility

Before purchasing a product, customers are responsible for checking the product’s listed system requirements, compatibility information, supported platforms, and required third-party services.

We are not responsible for compatibility issues caused by:

Unsupported hosting environments
Outdated software
Modified or corrupted installations
Conflicting plugins or extensions
Unsupported themes or frameworks
Third-party services
Custom code or modifications made by the customer or another developer
Server configurations outside our control

6. Refund Approval

Submitting a refund request does not automatically guarantee a refund.

Each request may be reviewed individually. Yuriva Web Technologies reserves the right to determine whether the circumstances qualify for a refund based on the product, purchase, usage, technical issue, and applicable terms.

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

7. Refund Processing

After a refund is approved, processing time may depend on the payment gateway, bank, card issuer, or other financial institution.

Yuriva Web Technologies is not responsible for delays caused by third-party payment processors or financial institutions.

8. License and Access After Refund

Once a refund has been approved and processed, the associated product license, subscription, download access, or other applicable access may be cancelled or revoked.

The customer must stop using the refunded product and remove it from their systems where applicable.

A customer who receives a refund may not continue using, distributing, reselling, copying, or otherwise exploiting the refunded product unless expressly authorized by Yuriva Web Technologies.

9. Subscription-Based Products

For subscription-based digital products, cancellation of a subscription does not necessarily result in a refund for the current billing period.

Unless otherwise stated on the relevant product or subscription page:

Cancellation will prevent future recurring charges.
Access may remain available until the end of the already-paid billing period.
Fees already charged for the current billing period are generally non-refundable.

Any applicable refund will be handled according to the specific terms displayed for that subscription.

10. Promotional and Discounted Purchases

Products purchased using promotional offers, special discounts, coupons, bundles, or limited-time offers may be subject to additional refund restrictions as stated at the time of purchase.

Where applicable, the terms shown on the relevant product or checkout page will take precedence.

11. Free Products and Trials

Free products, free trials, demos, trial licenses, or promotional downloads are not eligible for monetary refunds.

12. Chargebacks

Customers are requested to contact our support team before initiating a payment dispute or chargeback.

If a chargeback is initiated without first contacting us regarding a legitimate issue, we reserve the right to suspend or terminate the associated account, license, downloads, or access while the dispute is investigated.

This does not limit any rights that customers may have under applicable law.

13. Changes to Products

Digital products may receive updates, improvements, bug fixes, or changes over time. Features may also be modified, replaced, or discontinued where reasonably necessary.

A change to a product does not automatically create a right to a refund unless the change materially affects a feature or functionality expressly promised at the time of purchase and the applicable refund requirements are otherwise satisfied.

14. How to Request a Refund

To request a refund, contact our support team with the following information:

Full name
Email address used for the purchase
Order or transaction ID
Product name
Date of purchase
Detailed reason for the refund request
Relevant screenshots, error messages, or other supporting information

Refund requests should be sent to:

help.yurivaweb@gmail.com

Please allow reasonable time for our team to review the request and respond.

15. Policy Changes

Yuriva Web Technologies reserves the right to modify or update this Refund and Returns Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date. The policy applicable to your purchase will generally be the policy in effect at the time of purchase, subject to applicable law.

16. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

Yuriva Web Technologies
Email: help.yurivawebtech@gmail.com

By purchasing a digital product from Yuriva Web Technologies, you acknowledge that you have read and understood this Refund and Returns Policy and agree to its applicable terms.